Shipping policy

Where do you ship to?
We currently ship within the UK. For international requests, please reach out to our team at hello@sabiandsoul.co.uk, and we will do our best to assist.

How do I track my order?
All orders come with tracking information, which will be sent to you via email after confirmation.

Can I have my order delivered to a PO Box address?
At this time, we do not deliver to PO Boxes.

I haven’t received my order. Where is it?
If your order has not arrived, please check your confirmation email to verify shipping details and review the estimated delivery date. You can track your shipment using the link in the shipping confirmation email. Packages may be left with neighbors or in a safe location, so check around and ask if anyone else has received it. If you’ve completed these steps and still haven’t received your order, contact us at hello@sabiandsoul.co.uk with your order number for further assistance.

Are shipping times guaranteed?
We strive to deliver within the estimated time frame, but please note that times may vary due to holidays, weather, or carrier delays. If your order is still within the estimated delivery window, we appreciate your patience.

How do I find my order number?
Upon confirmation of your order, a unique order number is sent via email. If you cannot find your confirmation, please contact us with relevant details, including your name, address, and order date.

What shipping carriers do you use?
We partner with reliable shipping carriers to ensure your order arrives safely and promptly. Depending on your location and chosen delivery speed at checkout, we select the best carrier. You’ll receive tracking information via email once your order ships.