FREQUENTLY ASKED QUESTIONS.

Looking for answers? Find them here! 

SUSTAINABILITY & ETHICS

WHAT IS REGENERATIVE ORGANIC COTTON?

Regenerative organic cotton is a practice designed to minimize environmental damage. It actively restores and enhances ecosystems, focusing on improving soil health, increasing biodiversity, and reducing carbon emissions.

WHAT OTHER MATERIALS ARE USED IN YOUR PRODUCTS?

Our tees and sweatshirts are made from 100% organic cotton. For our caps, we partnered with Purnaa to use recycled polyester, finished with a 100% recycled plastic visor, certified under the Global Recycled Standard.

WHAT INK IS USED FOR YOUR PRINTS?

In selecting inks for our designs, we prioritized impact and quality. Water-based textile ink emerged as our optimal choice. Compared to plastisol inks, they contain fewer volatile and toxic chemicals, result in a smaller carbon footprint during production, and produce less harmful waste into the drain network. In terms of quality, water-based inks offer durability, a softer feel, and enhanced breathability.

HOW ARE YOUR GARMENTS DYED?

The dyeing process presents significant risks in the clothing industry. Our fabrics are dyed using low-impact, fibre-reactive dyes in an environmentally sensitive facility. These dyes have low heavy metal content, are free from formaldehyde, and comply with GOTS requirements.

WHY DO YOU PRINT BY HAND?

We print by hand because it allows us to connect directly with our products. Each design carries a piece of us. Screen printing is a time-honored craft, with a history spanning centuries. It produces high-quality, durable prints, and the uniqueness of each item is something a machine simply can’t replicate. We value the distinction that comes with handcrafting.

WHAT DOES GOTS CERTIFIED MEAN?

GOTS refers to the Global Organic Textile Standard, a well-recognized certification that guarantees environmentally and socially responsible practices throughout the textile supply chain.

ARE YOUR PRODUCTS FAIR TRADE?

As a small independent company, our products are not yet Fair Trade certified. However, we aim to achieve this in the future. We ensure every step of our process is responsible and fair. Our farmers operate under GOTS certification for social responsibility, and our manufacturers are Fair Trade certified. This means fair labour practices, safe working conditions, fair wages, and no child or forced labor are upheld.

PRODUCT LONGEVITY

WASH CARE GUIDE

To keep your items in optimal condition and save energy, wash below 30°C on a gentle setting, turning the clothing inside out. Wash with similar colours. When ironing, turn inside out, avoid prints, and keep the temperature medium. Hang dry and avoid tumble drying. Do not bleach.

WARRANTY POLICY

***[Refer to a separate warranty page for detailed information.]*

PAYMENT

WHAT PAYMENT OPTIONS ARE AVAILABLE?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, Google Pay, and regular account payments via Shopify Payments or PayPal. All transactions are processed securely to protect your information. For any questions about our payment options, feel free to contact us at hello@sabiandsoul.co.uk.

ORDERS

I DIDN’T RECEIVE MY CONFIRMATION EMAIL/RECEIPT

If you haven’t received a confirmation email within two hours of your purchase, please contact us at hello@sabiandsoul.co.uk for assistance.