RETURNS.

We hope you love your purchase, but if you change your mind or something’s not quite right, we’re here to help.

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition you received it without any sign of wear, heavy creases, missing tags, marks or stains.

To start a return, please login to My Account and request a return on the applicable order. For this you will need item details, email address, order number and information on the reason for return, please be as specific as possible to help us improve in the future.

Please do not send items back without our confirmation—unauthorised returns may not be accepted.

If your return is approved, we’ll provide return instructions via email. Please note that as a small business we cannot cover the cost of return, we thank you for your understanding.

You can always reach us with any return questions at hello@sabiandsoul.co.uk.

DAMAGED, FAULTY OR INCORRECT ITEMS.

Please inspect your order upon delivery and contact us within 48 hours if your item is faulty, damaged, or incorrect. Please get in touch and we’ll make things right.

Please note that there may be slight differences in appearance of sizing of prints between images and the delivered item, this will not be considered faulty.

One of the beauties of manually screen printing is not all prints are exactly the same as is the case with all our amazing pathfinders. We do not consider this a fault but beauty in imperfection.

EXCHANGES.

Currently we do not accept exchanges, please place a new order for your preferred item and return your original item for a refund.

REFUNDS.

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please allow extra time for your bank or payment provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please get in touch at hello@sabiandsoul.co.uk.